Free UK Delivery (when you spend over £50).
UK standard orders totalling over £50 (after any discounts and / or promotional codes have been applied, and before shipping cost have been added) are delivered for free.
For orders totalling less than £50, incube’s standard UK shipping charge is just £2.50.
All deliveries are sent by Royal Mail 1st Class or, if particularly valuable or an award size, by a tracked and signed-for courier. Generally, our products will not fit through a standard letterbox so someone will need to be in at you shipping address to receive your order when we attempt to deliver.
Our delivery costs are comprised of picking and packing charges, storage, the actual packaging, plus the cost of delivery itself. We strive to keep delivery costs as low as possible whilst ensuring the quick and safe delivery of customer’s purchases.
Once payment has been processed, we aim to ship all orders within one (1) working days of receipt (unless otherwise stated). Working days for us are Monday to Friday (not including UK Bank / Public Holidays).
We will send you an email when your order has been despatched, please allow around 1-3 working days for delivery.
Tracking Your Order
If you order has been sent by courier, you will receive a tracking number in your despatch email.
In the UK if you are not in to receive your order, the package may then be returned to your local post sorting depot. Usually the postman will leave a “something for you” card to rearrange delivery or collection – you can arrange this here. Or they may leave it with a neighbour so don’t forget to check with them.
If you do not collect your order from your local post sorting depot it will eventually be returned to our dispatch office in UK. We can re-send parcels, but this will be subject to a further shipping fee. This fee is the true cost of the re-postage charge. If you decide you would like to be refunded, the cost of the original postage will be deducted from the refund amount.
All that said, if your order has not arrived within the timescales noted above get in touch with us and we’ll do our very best find out what happened to your order and get it to your doorstep as soon as possible.
Sorry, but we cannot replace missing orders that are received by someone else on your behalf.
We also cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.
Please contact us immediately if your order is missing any products. We'll find out what happened to your order within 1 working day and we'll get them to you as soon as possible or give you the option of a full refund of the missing items.